When our customers go out of their way to tell us how great of a job we did with an installation project or repair, it really gives us that warm, fuzzy feeling inside. We appreciate their feedback so much that we would like to honor their comments below. Thank You for letting us serve you. You are the reason why we love what we do!
Did we provide excellent service? Share your Customer Experience with us!
Words from Our Customers
I've used you 3 times now for service/repair work. Three different workers (Rich S., Bob S. and David S.) and all were outstanding and great to deal with. Burkholder's has my future business for sure.
~ Rick S. - 3/21/2018
Bob came out on a Sunday and was extremely pleasant, with me having cut into his weekend. Boy did I appreciate it! He checked everything, in and out and up in the attic and diagnosed the problem very quickly. Thanks again Bob!
~ Rick S. - 3/20/2018
Skip R. was a very professional technician and performed the annual service on the heating unit at the rental apartment . He also answered several questions I had about heating systems Great job.
~ David S. - 3/19/2018
Well mannered, courteous, kind and most importantly Skip and Rich did a very good job!
~ Ronald W. - 3/15/2018
Skip did a great job with our annual maintenance. Quick and efficient. Bonus, he even made friends with the dog!
~ Travis W. - 3/13/2018
Skip is a very knowledgeable and conscious person in finding and correcting a problem. Dealing with him and seeing his expertise is fixing our heater left me with a sense of confidence that we should not need another visit.
~ DL M. - 3/9/2018
I can't say enough about the professionalism and caring we received from Dave L when he visited and solved our heating problem yesterday. His service is absolutely first rate and he goes the extra mile for customers. He is a tribute to your staff!
~ Donna P. - 3/8/2018
Professional, Courteous, Punctual, and Efficient. Have used Burkholder's HVAC for years and would highly recommend them.
~ Fred J. - 3/8/2018
This is the third time Skip has been to my home doing work for Burkholder's. Each time Skip has been very efficient and thorough. I have been very happy with the installation of the furnace and two cleanings completed. A very nice person and a wonderful representative of Burkholder's.
~ MaryJane G. - 02/26/2018
It was a pleasure having Dave L. show up... he arrived on time-and after explaining my furnace problem he went straight to work trying to figure out what was causing the circulator to prematurely start and stop when heat wasn't being called. Baffled… he reached out and with the assistance of the manufactures technical support they worked together coming up with the underlying issue. Great Job.
~ Vaughn H. - 02/24/2018
The technician, Dave, diagnosed and repaired our electric furnace with great aptitude and knowledge. You could tell, this guy is a pro! And he got me out of a tough situation, since I HAD to try and be some kind of factotum of a husband, and "attempt" to fix the furnace my self. Thank you again! It's comforting to know that we now have a HVAC service provider for life with Burkholder's. We will be recommending you to all our friends and family members.
~ James C. - 02/24/2018
You have wonderful people that work at Burkholder’s ! Thank you! The 3 M ladies in the office are kind and understanding ! Dave L is awesome! I trust Burkholder’s because of my experiences with them!
~ Paul H. - 02/22/2018
On early Monday morning I realized our furnace wasn’t working and the house was cold. I waited until about 09:30 to call Burkholder’s . I needed help on a previous occasion and Burkholder’s really came through so I knew that they would be the company to call this time! When I called in the young lady that answered Megan, I believe , was so understanding and kind. She said a technician would be out and that they would make every effort to arrive during business hours with the lower rate. I requested to have Dave L be the tech if possible. I’d asked for Dave because he is the tech that did such a terrific job on the previous occasion. He arrived during business hours, thankfully. I can’t say enough about Dave L he is very professional and has a gentlemanly quality to him! He came in assessed the damage quickly and was able to return the following day with the needed parts for my furnace! I am grateful that there are people out in this world like Dave! You hear about the rotten tomatoes and rarely about the shining stars! Well Dave is definitely a Shining Star! Thank you Burkholder’s and a big Thank You to Dave L!!
~ Paul H. - 02/21/2018
Skip R did a fantastic job. Professional, courteous and friendly. I would highly recommend Burkholder’s and Skip in particular for your heating and cooling needs!
~ James L. - 02/12/2018
Skip is very professional. He explained everything he was doing and why the furnace wouldn't go on. Highly recommend your company. Quick response from when I called in.
~ Debra D. - 02/08/2018
Karlo is a great tech. He diagnosed the problem quickly and repaired it just as quick. I have been dealing with Karlo for years and he is one of the best techs I have come across in any field. Keep up the great service!
~ Craig A. - 02/07/2018
Skip R came for annual service of furnace, educated me on features and recommended changes to set up. Great experience.
~ Jonathan Z. - 02/05/2018
I had very prompt, excellent service. The technicians were very knowledgeable and found the problem quickly and fixed it quickly.
~ Barbara R. - 02/01/2018
It was very reassuring to have a skilled, pleasant technician like Skip do the annual cleaning of my oil boiler. He arrived a few minutes early and focused on ensuring the boiler was safe, efficient and running beautifully. With this winter much colder than the past 2 years, knowing someone like Skip serviced it gives me peace of mind. Thanks Skip!!
~ Andrea F. – 01/17/2018
On initial service call, Bob S explained the water heater system and how components work so I understand what has to be repaired. Worked quickly and thoroughly. Would be comfortable with a return visit for the repairs.
~ Peter M. – 01/11/2018
Tech Skip R did a great job with my oil burner. His professionalism was appreciated, and knowledge was a refreshing change to other services in today's business world.
~ John D. – 01/06/2018
Skip R was great! Very knowledgeable, professional and friendly. Made the transition from Lande HVAC very easy.
~ Karen G. – 01/05/2018
I have all good things to say about Burkholder's- if I had something wrong they were right there to take care of it.
~ Henrietta W. – 01/05/2018
Technician was very friendly and gave us helpful advice in regards to filter changing and future appointments.
~ Les B. - 01/03/2018
Skip R. did a thorough examination on my system and came up with a way to get the heat working.
~ Chris M. - 12/29/2017
Had a problem with my heat only being lukewarm. Skip came and did a bunch of troubleshooting until coming up with a solution. Had a good experience and learned some things about my heating system in a new-to-me house. I would definitely recommend this company.
~ Chris M. - 12/28/2017
Wonderful customer service! Professional and kind. Took time to explain everything to me. Very thorough checking entire system.
~ Shannon K. - 12/28/2017
Glad for your years of polite friendly service. Because of our relationship, I called you up right away when my water heater broke.
~ Robert S. - 12/25/2017
Karlo has taken care of our furnace problem in the past and we are always very pleased with his service. He always presented a professional but cordial demeanor. He never went ahead fixing the problem without explaining to us first the cost and how long it would take. Burkholder's is very fortunate to have Karlo represent them.
~ Nicholas R. - 12/25/2017
Burkholders; there when I need them. Always on time, courteous, and thorough.
~ Joseph S. - 12/21/2017
Skip from Burkholder's came even though it was late. He fixed our problem and worked hard until 2AM but thanks to him we had heat and hot showers in the morning. Great job!
~ Natalie R. - 12/21/2017
Karlo did an excellent job. He made sure everything was working properly before he left. In addition, he provided valuable information regarding the whole hybrid system. It was a pleasure talking to Karlo as well.
~ Charles D. - 12/19/2017
The price was reasonable, installation fast, Great system will use Them again.
~ Aaron S. - 12/14/2017
Furnace kept kicking on and off several times in just a few minutes time, I thought I smelled something funny. It was after hours, called Burkholder's and was told a service technician would get in touch with me within a half hour. 10 minutes later I got a call and within the hour a nice gentlemen showed up. His name was Karlo. He discovered the problem almost immediately and corrected it, and made sure it was working properly before he left. Very professional and friendly. I highly recommend Karlo!
~ Donna A. - 12/07/2017
This was a new "Gas Furnace and A/C" installation in my daughter's home. I have recently contracted to have a new "Oil Furnace and Heat Pump" installed in my home also. Very satisfied with Burkholder's reputation and every part of the job (salesperson, installation manager, installers and office staff)
~ John C. - 11/27/2017
Burkholder's has been a great place to deal with these past 5+ years. They respond quickly to service calls, are punctual and professional, and are very caring towards your needs. They installed a new electric water heater a few years ago, and it is working wonderfully. I also have an annual service contract for my oil boiler with them which includes a free cleaning each year. Karlo Z, one of the amazing technicians, is just incredible to work with. He is always pleasant, thorough, and helpful, and explains things so well in terms I can easily understand. I love it when I see that it is Karlo in my driveway ready to come in to clean and service my boiler. My experiences with all the service techs has been incredible - but Karlo is such a plus to the Burkholder's organization.
~ Elizabeth W. - 11/24/2017
Skip R. was our technician and let me tell you....the guy really did care. He knew our furnace was shot and it being 5 weeks before Christmas knew it was gonna cost a few dollars. He showed genuine concern being that i had little ones running around the house and that we NEED HEAT! He told me that the company would work with us and make it as painless as possible... and they did. Less then a week later we have a brand new furnace installed and can live in the house again... thank you so much Skip and all of Burkholders!! A+A+A+A+
~ Jim R. - 11/23/2017
Recently had our oil heater serviced by Karlo Z under our service contract. His pleasant disposition made my day! He remembered my husband from over a year ago, showing that he truly cares about his customers. We have a 6 week old baby, and he was very respectful of our space and home. Would definitely recommend Burkholder's to my closest friends.
~ Tricia B. - 11/21/2017
Made changes to our system that no one else would do. Better air flow. Love our carrier! Thank you for the recent service call. Quick response.
~ Michelle P. - 10/23/2017
Dave L. Was professional, knowledgeable, courteous and patiently answered all their questions. He also took immediate action on getting us another appointment for a special inquiry we have so we are very satisfied with Dave L. and Burkholder’s.
~ Joseph P. - 10/18/2017
Had my annual service contract cleaning and as always Karlo Z. Is the best! Always takes time to explain. He is an also the best technician. Thank you, Karlo!
~ Dianne T. - 10/18/2017
The technician was knowledgeable and skillful. He was able to obtain the part that needed to be replaced during his call and there was no waiting.
~ Donna R. - 10/14/2017
Karlo Z did our yearly maintenance. He was on time, personable, and clean.
~ David L. - 10/10/2017
I was pleased by how quickly I was able to have a tech come out. When he got here he was very quick, knowledgeable and fixed the problem.
~ Jennifer M. - 10/10/2017
We trust the work you do for us - we have always been highly satisfied.
~ David W. - 10/04/2017
We could not have asked for better service. Your people were pleasant and polite.
~ Nancy V. - 10/04/2017
My downstairs heat pump died while was out of the country. Upon walking into a very hot house, I spoke to a technician on the evening of July 3rd who offered to come check it out. I told him I could wait until after the holiday. My heat pump was installed the following Saturday. Outstanding service in my opinion.
~ Mary S. - 09/26/2017
The sales rep. was very understanding and tried to give us options we could afford. He also extended our current maintenance agreement thru 2018. They all did a good job taking care of us. We didn't just feel like a customer we felt like family.
~ Arlene M. - 09/24/2017
Everyone at the company was courteous and knew just what I needed.
~ Richard Z. - 09/22/2017
Installers went out of their way to do the best job possible. retro fitting a heating system through drop ceiling is no fun. they were courteous, explained options with the install, how the system worked and answered our questions.
~ Anne F. - 09/22/2017
My installation of 2 HVAC systems was a very good experience. Dave W convinced me to select Burkholder's because of his clear expertise and ability to explain every detail and made me feel that all challenges would be handled correctly. Better than all other companies that I had talked with estimators. Justin started the job by thoroughly planning out every step and answered every question I had with complete and easy to understand descriptions. He came up with great solutions to a few problem areas. He also was very quick to come back and take care of me when there were small issues after the installation. Adam and Ryan were experts on the installation team. I asked them in the beginning to do a neat and professional job and they told me that is the only way they know how and it was true. Ryan made the comment that they treat every job like it is their own home and it was evident in his work. I am recommending Burkholder's to friends because they have a professional team who cares about doing it right.
~ Paul U. - 09/21/2017
Great service, showed up on time and Karlo was very friendly and very conscientious.
~ Stephen T. - 09/16/2017
All excellent, thank you for the professional and friendly and quality service.
~ Jeffery L. - 09/16/2017
I was quite happy. The technician was very friendly & helpful. He did a fantastic job.
~ Regina T. - 09/12/2017
First used your company a few years ago when our regular company could not schedule us for a/c repair during a heatwave. You came out immediately, and had us up and running asap! The technician was capable, personable, and prompt.
~ Elileen M. - 08/21/2017
Skip arrived at my house to do my first year PM check. He is a very courteous and likable person. He was very thorough, knowledgeable and was easy to talk to. He suggested I sign up for a yearly service agreement and pointed out the pros for having this service. I did sign up for it, and hopefully, I won't need it. I am highly satisfied with my heat pump purchase from Burkholder's.
~ Mindy R.- 08/14/2017
They are professional, courteous uniformed service representatives who tackle the situation or issue without hesitation. They always come up with a workable solution.
~ Gary P. - 08/08/2017
Dave was a great technician. He managed to fix a radiator that many had tried and failed. He has a lot of experience and was a very good value!
~ Robin B. - 08/07/2017
We have used Burkholder's for service for a number of years now since being transferred by Reichenbach's. I have been pleasantly surprised and contacted you first when I decided to replace my complete HVAC system. From Dave Wieder Justin Zelinsky and the guys that installed the system I couldn't be happier, they installed it EXACTLY how I asked!
~ Stephen K. - 08/04/2017
I was completely satisfied with the service and installation of my new oil furnace. It was done in a timely manner. I know parts of the installation was difficult considering it's an older home but your crew was courteous and resolved any problem that arose.
~ Richard Z. - 08/04/2017
Everyone I dealt with from Burkholder's was courteous, knowledgeable, and professional. I am very happy with the end product.
~ Gilbert N. - 08/04/2017
The sales person we dealt with was the key to us picking your company. he was excellent and anything a competitor told me I took back to him and he explained to me why their information was not correct with math and number, airflow rate, btu heating everything.
~ Glen C. - 08/04/2017
Professional as always! Great company. You can tell the employees are proud to work for you. That means a lot!
~ Robert B. - 07/31/2017
Got my compressor checked by Dave L. Knowledgeable and friendly guy. I also had a good experience with the customer service rep who took my initial call. Overall, I think this is a solid business. They've been around for over 40 years, and have a good word-of-mouth reputation. Kudos to Burkholder.
~ Engelbert T. - 07/19/2017
Had a great experience yet again with Burkholders HVAC on a scheduled maintenance call - had Skip out who was part of team that installed our new unit last year. He was on time and friendly and looked at both the old and new units that are under plan. Extremely pleased with service that I have got from them since working with them over the last few years.
~ Kevin N. - 07/19/2017
Great service! Dave, the technician, was knowledgeable and friendly. I will definitely be using Burkholder's in the future.
~ Joanne S. - 07/16/2017
Extremely positive. Knowledgeable technician. Very thorough. Took time to explain issue.
~ Tricia C. -07/14/2017
We called to schedule a troubleshoot/repair and Bob the technician came to our house the same day! He was very sweet and polite, and very helpful. He figured out our problem and fixed it in about an hour. The price was way less than we had expected so we signed up for a service plan! Great job Bob and thanks again!!
~ Brandy B. - 07/08/2017
I was very satisfied with the installation and clean up work. Thanks!
~ Dave S. - 06/27/2017
The man that came to service our Air Conditioning unit was very knowledgeable and friendly. We asked him about our unit and what his thoughts were as far as capability to cool our house and he gave us good feedback. Very well satisfied!
~ Barbara H. - 06/23/2017
Very professional, kind and understanding employees.
~ Hillcrest Professional Plaza - 06/22/2017
Great experience, the tech was on time, knowledgeable, and very friendly.
~ Michele B. - 06/22/2017
Dave S. of Burkholder's HVAC was professional and courteous. He was thorough in his work and took his time explaining things clearly. I would recommend and use their service again! Thank you for a job well done.
~ Mark S. - 06/21/2017
Rep was courteous and prompt. Explained everything. The appointment setter called 1/2 hour before like she promised.
~ Karren F. - 06/20/2017
Rich is an excellent service tech. He cares about the customer and respects the customer's home. He obviously enjoys his job and that shows in how he does his job. Burkholder's is number one in my book.
~ Timothy M. - 06/09/2017
Skip R. did a great job. Also, the gentleman that scheduled my appointment, was great at explaining things. He must believe in patience is a virtue. Thank you to both of you!
Excellent service by Dave L. Arrived on time and completed the work in the time estimated. Air conditioner was checked before he left and it worked very well. Pleasant man and answered all questions. Thank you.
~ Kathleen M. - 06/03/2017
I wanted to let you know how happy I am with the service I have had with Burkholder's. My Service Pro Skip R. was knowledgable, courteous and always does and very thorough job. I would recommend Burkholder to anyone looking for heating or cooling systems. Your service personnel all are very efficient.
~ Michele B. - 06/02/2017
Dave L. is always very professional and helpful. Exceptional, Excellent.
~ Ronald W. - 05/31/2017
Did a very nice job. Your workers were very talented.
~ Greg P. - 05/30/2017
Dan from Burkholder's HVAC was knowledgeable and thorough. He simplified the instructions so someone who was not an HVAC technician could follow. They have always been on time and in my experience trustworthy.
~ Samantha S. - 05/27/2017
We'd like to report that our recent service performed by Karlo Z. was more than satisfactory. His obvious work ethic, obvious capability, and overall pleasant manner made the experience a positive one. Congratulations on finding an outstanding associate.
~ Ron S. - 05/26/2017
Unbelievable. Burkholder's has never left me down. Anytime I called, and I mean anytime, Burkholder's has always responded quickly and solved the problem. And must say, Burkholder's technician Rich, has come to the rescue many times, has the answers and fixes the problem quickly. Trust you have my best interests.
~ S. Tretter - 05/20/2017
We had a very good experience with Burkholder's with the sale and install of our new geothermal heat pump. Everyone was knowledgeable and courteous.
~ Joe D. - 05-19-2017
Great salesperson. Very knowledgeable and the quote was much less than another we obtained for lesser products.
~ Micheal M. - 05/16/2017
Good service, prompt, and peace of mind, when the job is complete.
~ Susan R. - 05/13/2017
Fantastic from start to finish. Out of due diligence, we got many quotes. From start to finish Burkholder's team exceeded or expectations, beat the competition and completed everything in a timely manner. They'll be replacing my upstairs unit once it fails! Thank you.
~ Jeff M. - 05/11/2017
I was extremely impressed with the young man who was very knowledgeable and polite. I would like him to be my service guy forever.
~ Joseph T. - 05/11/2017
Burkholder's is everything a leading, local company should be! Responsiveness, expertise, and professionalism -- all at a fair price. The reassurance that I, as a customer, have with Burkholder's is the priceless certainty that whatever my issue or need, with HVAC, I can rely on this outstanding team to achieve a perfect solution for me and my home. I have considerable experience in this area, having designed and served as general contractor for new home construction, commercial construction of my equestrian center, and several major remodeling projects on other properties I have owned over the last 25 years. I know when I am working with a top local firm!
~ Phyllis H. - 05/11/2017
The technical was very professional and kept me informed about any concerns or recommendation.
~ Thomas C. - 05/11/2017
Extremely satisfied, excellent service and company.
Love working with you all! Always a pleasant experience!
~ Laura M. - 05/09/2017
Dave is always polite and professional. Also, he is very thorough and does a great job servicing our geothermal unit.
~ Barry S. - 05/05/2017
Karlo is the best! Today he serviced our furnace after we experienced soot in our basement. Not only did he diagnose the problem as our oil tank, he made sure a Burkholder consultant came to confirm the need for tank replacement, provide a quote and schedule the replacement within a week. He also provided the name of a chimney sweep, who was scheduled of the next day. Not only does Karlo know the technical side of his job, he goes out of his way to make sure the client knows what needs to be done and assists in getting it done.
~ Bryan - 05/04/2017
Recently there was a brazed weld that failed on our 2-year old system. Although it was past the 1-year installation warranty, Dave Weider said "we'll take care of it." The techs were at the house the next day and repaired the weld and recharged the unit. I am very appreciative of this type of service and customer focus. Also, I've been impressed by the technicians that have come to the house. They are friendly, explain what they are doing and are open to questions. Overall I'm pleased that I selected Burkholder's for the new system.
~ Monty B. - 05/02/2017
Dan, the technician was very friendly and explained the problem with the one part that he replaced.
~ Robert H. - 05/01/2017
Karlo Z does an excellent job, professional, courteous and friendly. He treats the equipment he works on as his own.
~ John F. - 05/01/2017
Our experience with service was very positive - prompt, efficient, and courteous.
~ C. Salgado - 05/01/2017
The technician arrived within the time promised and was courteous and efficient. We are very pleased with Burkholders' service.
~ B. Hoover - 05/01/2017
The crew who installed the unit were great - efficient and professional.
~ Judy H. - 05/01/2017
All the guys on the job were very thorough, professional and made every effort to ensure our satisfaction throughout the process.
~ John L. - 04/27/2017
Dave was prompt at the time given, performed my cleaning maintenance with stellar enthusiasm, highly recommended.
~ Vaughn H. - 04/26/2017
Good job. Neat and clean. Diagnosed a potential problem with a contractor that would have failed during the cooling season. Well done.
~ Roger B. - 04/14/2017
I have nothing but praise for the team at Burkholder's. From the installation of central air to the routine maintenance on the heat pump unit as well as our oil burner, I trust the Burkholder team's knowledge and expertise. The service person is always on time, friendly and happy! Thank you for taking care of my heating and cooling needs.
~ David F. - 04/13/2017
Steve, the salesman was very helpful to us in deciding which product type would best meet our needs. He was a deciding factor for us between 4 other companies. Additionally, Justin, who then took over through the installation process was excellent. He responded to all our questions and came over to our house on two separate occasions to walk us through some questions we had on the same day we reached out to him.
~ Kelly K. - 03/26/2017
The attention to detail, the desire to get the job done right, and best value resulted in superior service with a superior product installed by a superior team.
~ James S. - 03/23/2017
Karlo Z has done the preventive maintenance for our oil boiler several times and he is always very professional and very friendly. He always takes the time to answer our questions and to do a thorough check of our system to make sure it is operating at peak efficiency. When we recently noticed a small amount of oil under our tank, we contacted Burkholder's for a service call, and Karlo made sure he was the one to come to check our system. He found a leak in our 60 year old oil tank, took pictures, and arranged for an estimate to have the tank replaced. We're grateful to Karlo for his thoroughness and friendliness.
~ Frank P. - 03/21/2017
Brian found a solution to our rather difficult problem. He was polite, kept me informed of his progress and did his work efficiently. We certainly would have him do work for us again.
~ Barbara W. - 03/16/2017
Your serviceman was the most pleasant person, and we enjoyed having him here to service our furnace. He was very thorough in explaining exactly what he did and how any problems can be solved.
~ Rudolph B. - 3/20/2017
I was fortunate to have my oil delivery from a responsible company, which suggested I call your company for the oil burner service. A match made in heaven!
~ Josephine V. - 03/11/2017
Burkholder's provided excellent service and they are there when you need them ... just a phone call away.
~ Robin B. - 03/03/2017
We appreciate the cooperation with other contractors involved in project. It was very helpful!
~ Federick P. - 3/01/2017
Burkholder's always sends only the nicest technicians and Karlo was one of them! We just had a maintenance checkup but he was very knowledgeable and polite. We're very satisfied and would highly recommend this company.
~ Julie M. - 02/28/2017
We have had great experiences with Burkholders. Our technician, Dan, was professional and took the time to explain everything that needed to be done. We would certainly recommend Burkholders and plan to continue to use them to service our HVAC in the future.
~ Jen M. - 02/14/2017
The service technician was able to come early which worked out great. He was very mindful about keeping our house clean when entering and leaving. Service was performed well and quickly. All questions were answered.
~ Collin R. - 02/13/2017
Really did a professional install. Was very willing to work with our needs and wants!
~ Keith B. - 02/07/2017
My last technician was excellent. He was able to diagnose the noise from my boiler unit and fix it quickly with just some adjustments. He did a great job!
~ Robert M. - 02/06/2017
As usual, whenever we have a problem, Burkholder's fixes it quickly. Our heat went out on a snow day (of course). We emailed Burkholder's late at night and they contacted us by 8:30 the next morning. It took Brian less than 5 minutes to diagnose the problem and less than 30 to fix it. We have heat now!
I contacted 6 total HVAC co.'s for a complete system upgraded. All offered similar design suggestions. Burkholders provided a different design option that ultimately made the most sense. It was not the least expensive option but it was the best long-term option which to our family meant the lowest long-term cost. 6 months after installation and we are still very happy with the decision we made to utilize BH's and we will again (if ever needed). Many thanks to everyone who gave us a sense of comfort from sales through install.
~ Michael A. - 01/22/2017
Small problem with humidifier function post installation. Justin personally made service call to remedy situation. Was here within the hour. Wasn't an emergency, but his quick response was greatly appreciated.
~ Joseph S. - 01/21/2017
It's not very often I deal with a business and feel appreciated. It's sad to say but true. The experience was enjoyable and everyone I dealt with at your company was extremely helpful and professional.
~ Stephen G. - 01/18/2017
I reached out to several companies for estimates to install central air conditioning in our home. Your company (which currently provides our boiler service) provided the most professional, complete information. As I studied the estimates, it was clear that Burkholder's would be my choice. The gentlemen who installed the unit and their guru Justin were terrific. They were professional, knowledgable, friendly and polite. Since we had the installation done in November, we have not been able to enjoy the benefits. We're looking forward to spring.
~ James C. - 01/14/2017
Outstanding customer satisfaction. From sales to installation. A company that cares about their customer.
~ Richard K. - 1/12/2017
I am very pleased with how the installation of my new air conditioning system went. Your people noticed and fixed things--like insufficient air intake and poorly insulated duct work--that had been a problem with my previous system since it was installed. I was impressed by everyone who came to work on the job.
~ Jill S. - 1/12/2017
Did four things for us and each was completed in a timely, efficient manner. Very good company and person on the phone!
~ Francis P. - 1/11/2017
Very satisfied! I call and you're here in no time! Staff is excellent!
~ Frank K. - 1/11/2017
I have worked with Burkholder's several times and they always do a first class job. Service techs and installation 2nd to none in their business. I won't hesitate at all to recommend Burkholder's.
~ Jay P. - 1/04/2017
Our heater wasn't functioning properly and we called and the service man was out within a couple of hours and he was very professional and fixed a minor problem immediately. I would recommend this company to anyone in the area! Great Job!!
~ Barb H. - 1/04/2017
Very happy with the timely service. Technicians and Sales Rep were clear, concise, courteous and accurate. The work area in my home was cleaned up before the installers left. Everything done right the first time. Would hire this company again in a minute.
~ Denise H. - 12/22/2016
My central air was on it's last legs and I decided to get some estimates on replacing it. I contacted four companies and was sent representatives from each. I was told I would be hearing from them in a few days. Needless to say, this never happened except for Burkholder's. They got back to me immediately with a estimate on three units I could choose from. Work was done on a day of my choosing and I was amazed at the care they took in not making a mess. Definitely my go-to guy from now on.
~ Catherine D. - 12/22/2016
Great service and very kind technicians and customer service. Thank you!
~ Richard & Susan R. - 12/21/2016
You were recommended on Angie's list your sales person David Wieder was excellent in knowledge, education, and quick responses with information. the installation crew was great and will recommend you to all.
~ Arlene S. - 12/20/2016
Definitely would recommend Burkholder's to everyone. From the first appointment to the installation, everyone was helpful and courteous.
~ Tom G. - 12/20/2016
Brian is very thorough in what he does. He has a very good work ethic. Everyone should follow his example. Thank You!
~ Andrew V. - 12/11/2016
The person who came to my home was friendly, thorough, and very polite. Great service overall.
~ Kelly F. - 12/09/2016
Very professional, you would not even know they were there if you didn't see them.
~ Tim - 12/09/2016
Repairman was courteous and straight to the point. Diagnosed and fixed problem. Repair cost same as what was quoted. Appreciated the honesty.
~ Liz I. - 11/27/2016
Carlo is the best technician you have. I request him every time I need service. I plan on continuing to rely on your company to service my equipment. Thank you for a great service team.
~ Michael A. - 11/26/2016
Anyone that has ever been here has been great. As far as we are concerned Burkholder's is the best HVAC company in the Lehigh Valley.
~ Royce D. - 11/25/2016
I called for emergency service at 5 am and the tech called me back within 5 minutes of my initial call. The tech came out in a very timely manner and fixed our problem very quickly. I was very satisfied with my experience.
~ Justin H. - 11/16/2016
Great service. Tech was very nice, knowledgeable and did a wonderful job.
~ Alana W. - 11/15/2016
The installation crew, consisting of Kevin and Garrett, proved to be outstanding. They arrived on time and immediately began to work as a team. It was obvious they had a precise plan and knew what they were doing from start to finish. Everything went like clockwork throughout the installation. There was no fooling around, smoking, or foul language at any time. Both were very courteous, and professional.
~ Joseph S. - 11/9/2016
Gave me confidence with experience, product and reputation. Very nice job on install. Professional & Cleaned up. Justin very responsive to questions after install & followup.
~ Greg B. - 10/28/2016
Service tech was punctual and polite. Job was done with no disturbance to the rest of the house, and clean up at jobs end was great!!!!
~ Stephanie S. - 10/25/2016
I was very pleased with Burkholder's from start to finish. I usually experience a certain amount of dismissiveness when trying to work with contractors since I am a single woman. Burkholder's sales, project coordinator, and technicians never treated me with anything but the utmost consideration and respect.
~ Rebecca C. - 10/23/2016
Great Job as always by Burkholder's and their knowledgeable technicians.
~ AAA-East Central - 10/19/2016
We just had our heater serviced by one of the technicians and it was a positive experience. He was very knowledgeable and professional. I would definitely recommend Burkholder's to my friends.
~ Louise L. - 10/16/2016
We were extremely happy with the service we received. The employees that we came into contact with were courteous, accommodating and professional. The work was done well and quickly and we couldn't even tell they had been there when they were done except for the quality installation and repair they did. We currently do not have a service contract with them but will in the near future.
~ Patricia H. - 10/16/2016
Attentive and professional. No delays and quick replies. Great business to deal with!
~ John K. - 10/13/2016
We were very impressed with the installer. Very professional and clean work. Knew the product!
~ Carl S. - 10/05/2016
Rich was the ultimate professional. He fixed the problem and answered my questions. I would highly recommend him & Burkholder's to my neighbors and friends! Thank you!
~ Carrie B. - 9/1/2016
Everyone was very helpful and friendly through the process. The technician that completed the work was wonderful. I would definitely call them again if I need additional work and I would recommend them to anyone looking around.
~ Laura B. - 9/1/2016
Everyone I had contact with, estimate, Justin, installers and office were knowledgeable and courteous.
~ Laura S. - 09/01/2016
Rapid response to my request. Friendly and courteous as promised. No games, no hassles! Would recommend to anyone!
~ Nancy K. - 09/01/2016
Without AC with 90+ F temperature, Burkholders was able to fit me in on the same day I called as a first-time customer. I happily accepted the after hours service charge. A very professional and knowledgeable technician, Dan, diagnosed a leaking and corroded evaporator coil and low R22 refrigerant level. He re-charged the system back to full function and rightly advised that several replacement options were in the near future, including R410A compatibility issues.
~ Jeffery F. - 8/18/2016
We were very happy with the response from Burkholder's. The salesman's expertise with geothermal was especially important, the additional warranty, and the excellent installation made us glad we went with you. Price was similar to another contractor. Yes, we would recommend you to others.
~ Jan O. - 8/15/2016
Everyone at Burkholder's was amazing. From the first contact, to the sales person, to the HVAC installers, and even the office personnel -- you have a very well-rounded, well-informed team.
~ Mindy R. - 8/12/2016
Extremely pleased at each phase of the installation of the mini-split system -- from estimating, pricing, scheduling, installation and clean-up. Pricing is right in line with what I expect from a top company in the industry -- because I expect capability and responsiveness regarding my HVAC system, and it was essential to me to establish a solid business relationship with a top local contractor when I bought my new home after returning to the Lehigh Valley area.
~ Phyllis H. - 8/12/2016
Burkholder's was the only place open on a Saturday for an emergency and my situation was handled in a prompt and professional manner.
~ Suzanne B. - 8/2/16
Was very impressed with the two workers who did the installation. They always took the time to answer any questions I had. They also always left the area clean before leaving each evening. It was also a pleasure working with Salesman and all others involved.
~ Charles L. - 7/8/16
I woke up on one of the hottest days of the summer and my husband realized the AC was not working. Not knowing who to call, I asked a neighbor and she recommended Burkholder's, having seen them at another neighbors house a few days ago. I called, explained my problem and within 2 hours this wonderful technician, Rich, was on the phone saying he was on his way. Once he got here, he solved the problem and fixed it! Love that Rich!!
~ Mary B. - 7/7/2016
Called first thing Monday morning. Everyone I spoke with was pleasant and helpful. All information was taken and was told that someone would contact me when a technician was free. We discussed that it may be after hours and was I okay with the after hour charge. I advised that if they came the next day it would be fine. About 4 hours after I called, I received a call that a technician was available. He showed up a few minutes later and was very polite and professional. The problem was diagnosed the and corrected very quickly. We're were very pleased with the service provided and will use this provider again. Thank you!
~ Debra B. - 6/21/16
Excellent!!! Will use Burkholder's from now on. Previous company I used for YEARS never hosed off coils which I wasn't even aware should've been done on a yearly basis. Technician, Dan D., super professional, courteous and helpful.Quality work at a very good price.
~ Amy K. - 6/23/16
Everyone involved in the process, from beginning to end, David Wieder, Justin Zelinsky, Tina Vitovitch, was great, and especially my installers, Dave and Skippy, they did an amazing job. Courteous, polite, on-time, worked clean and professionally...they're awesome.
~ Matthew A. - 6/15/2016
Good, dependable, honest and business friendly in all aspects.
~ Hillcrest Professional Place, 6/8/2016
Great experience. Highly recommend.
~ David F. - 6/8/2016
I was very satisfied with the whole process from quote through installation of our George Thermal system. Your service people were very accommodating with solving issues and showing us how to use every thing.
~ T & S Hartman - 6/8/2016
Excellent experience, from David Wieder in sales to Justin Zelinsky and the installation team, who were professional, efficient, and friendly. Thank you so much! We are moving, which is the only reason that we did not take advantage of the maintenance agreement.
~ Debra L. - 06/05/2016
Everyone who I dealt with, was courteous, professional and competent. Skip was so thorough in his installation, that as a service tech, myself, I was highly impressed with his ability, and personality and his love for doing the work as it was for his own home.
~ Robert F. - 6/03/2016
While going through getting estimates for my job, your company answered all of my questions immediately. Even after my installation was complete, if I have questions or issues, they respond in a very timely manner.
~ Jeff F. - 5/25/2016
Burkholders was there when they said they would be. The tech performed the routine check and saw that all was working as it should be. I have a service agreement with them and they check and clean the AC system on a yearly basis. All is working well. A good reliable company that I highly recommend.
~ R. Sappelli - 5/24/2016
Steve gave me 3 options to choose from when it came to replacing the furnace and AC unit. Being a single woman, I appreciated his honesty, integrity. The installers where very professional and courteous. They explained the units to me and advised me on the best way to operate the units to get the best performance . Thank you, Burkholder's.
~ Mary A. - 5/24/2016
Always have pleasant service people. The last one found a problem I apparantly have had for quite some time but didn't realize it. Don't know why others didn't find it. He pointed it out to me, gave me a price, and fixed it in a timely manner. Keep up the good work and I will continue to use your service.
~ B. Micklus
I just became a Burkholder's customer, after Dave Llewellyn came and saved the day. We didn't have AC, Dave fixed that. I also signed up for a yearly maintenance agreement to have my heat pump and gas furnace serviced too! Thanks to Dave and Burkholder's you made our family's day. It's not hot in our house anymore. Dave's the best, Thanks again.
~ Robert Uhl- Center Valley 8/30/2015
What an amazing experience! We had 60 people coming to my son's birthday party a week from when our system went down. Luis came to our house on a Sunday night to ensure we could be ready to select and get our new system installed. What dedication! Skip and his team did a tremendous job getting the unit installed and helped make my son's birthday party a success! I cannot thank Luis and Skip enough for their awesome performance!
~ G. Williams - Whitehall, PA
I have already recommended you to a friend! Very professional, friendly people that are customer service oriented.
~ J. Elias
All good. Heat Pump system check. Prompt, courteous, reasonable price. Very satisfied. I have already recommended to family.
~ M. Fiske
Your tech was very polite and explained all he was doing (same tech for the heater & now a/c unit). I would highly recommend him to service any house. Both my husband & I are very pleased with his service and he deserves a raise in pay.
~ N. Scott
My husband and I were very satisfied with the experience. The technician was professional and courteous.
~ R. Heiney
Excellent customer service, skilled courteous technicians, very respectful of our home.
~ M. Farrell
Very positive experience from initial telephone call requesting service to representative coming to my home. Very courteous, professional, & friendly. Learned a great deal about heating system & technician was very patient answering questions & explaining in terms a non-professional could understand. I hope to receive the same level of quality service in the future. THANK YOU!
~ R. Buss
The gentleman who came to clean my furnace was very friendly and knowledgable. Since he had cleaned my furnace last year, he was familiar with it. I appreciated that. He did his job in a timely manner and answered any questions I had. I was happy with a job well done!
~ B. Waldbieser
Dave Weider is very courteous. Timely estimate should help immensely! Very good knowledge of burner and boiler problems incurred this winter. Thanks for your fast service!
~ D. Wernett
Have always found service providers to be capable, polite, willing to go the extra mile.
~ S. Shuss
Our heat pump was working fine during the summer. When the weather started to get cold, our heat pump stopped turning on. The air handler was operating fine, but we didn't hear anything from the outdoor unit. We called Burkholder's HVAC to come take a look at it. Two technicians came to our home and did a diagnosis. As my husband and I are fairly savvy and did some of our own research, we thought the fuse in the out door power box had blown, but this was not the case. The professionalism and knowledge of Burkholder's technicians was superb. They found that the relay was worn down and needed to be replaced. The whole team was very efficient and polite. As far as price goes, it is very fair and considering we needed our heat pump working right away, they exceeded expectations.
~ C. & A. Donato, Wescosville, PA
Dear Dave, Just wanted to let you know that the new Carrier heating system is working beautifully. The house is warm, the heat is clean and the system is quite. Before the installation, Dick and I were a little apprehensive of how this was all going to be done. Well, we have never seen two guys work so hard as Steve and Dave. We thank them for their expertise, there patience with the many questions we asked them, and finally getting that oil tank up with cellar steps and through the door. Kudos to them! Many thanks also goes to Justin, who was there every step of the way, telling us what was going on and ironing out all the kinks, until everything was perfect. Dave thank you for reassuring us that this was the right decision to make. Please let Justin, Steve, and Dave know how much we appreciate how hard they worked and knowing we can count on them in the future if needed. Again Thank you all for a job well done!
I am satisfied with your services, your company is reliable and your employees are handling themselves in a professional manner.
~ S. Kurukog
Justin, we wanted to let you know how pleased we are with the installation of our new gas heating system. The two men who installed the equipment came out in an once storm on Monday and a snow storm on Tuesday to do the job. They had to dismantle and remove a monster of an ancient boiler, as well as the hot water tank and oil tank, which had to have been tough work. But they did it without leaving so much as a footprint on the carpet. The new equipment was installed within two days, as promised. They quality of your employees' workmanship is evident, and we also appreciate who polite and considerate they were. The new system works perfectly. We are glass we chose Burkholder's to handle our oil to gas conversion and would recommend your company without reservation.
~ S. and G. Nichols
We have had your service plan since you purchased Reichenbach. Today Jared came within an hour of our call when we had no heat this morning. He had excellent troubleshooting skills and excellent personal/professional demeanor - we had our problem fixed (new primary controller) in an hour. Thank you, Jared and Burkholder!
~ David Escott - Bethlehem 1/26/2016
I wish to commend Nick and Dan who installed a new heating and cooling system in St. Anne's Episcopal Church. They were professional, respectful, courteous, communicative, and friendly. They did their work in an efficient manner, kept us advised of informaiton that we needed to know, and were very conscious of keeping the premises free of clutter and dirt. At the end of each day's work they made sure that any areas where they were working were clean and orderly. We are grateful for the new system that will be more efficient and economical that the former system. We are even more pleased with the workers, Nick and Dan, who installed the system. They represented your company well.
~ The Rev. Canon Michael F. Piovane, Ed.D. - Trexlertown PA
The survery didn't do it. Had to enclose this to let you know that EVERYONE we dealt with, from the estimate to the installers, were FANTASTIC! They took their time--answered ALL our questions--no matter how stupid they were. It was a pleasure to have these man in our home. If ALL of your employees are like the ones that we dealt with--your company will have MANY, MANY years of business. We cannot say enough, except we will recommend your company to everyone! One last comment--everyone that was here was VERY professional. We understand that times are tough, but please remember these men when it comes to raise time. EVERY LITTLE BIT HELPS. Oh yeah, it seemed like they did the install the hottest two days of the year! They never complained about it once! The two men who did our install were Dan and Kevin. Dave Wieder did the consult! Justin did the survey and layout! These men are ALL EXCELLENT employees!
~ Lynn & Joel Walters
Just wanted to follow up and be sure that we shared our immense pleasure with the service we received from Justin Zelisky, the project manager for our heating system installation. Not only were his efforts to work with our busy schedules greatly appreciated, but his continued work to wrap up a few final questions and wiring issues were greatly appreciated. Thank you so much for hiring such quality staff. Justin was wonderful.
~ K. & J. Wright - Zionsville PA
We had our very old heating system converted from oil to gas heat. It was a monumental task and took 2 different crews to complete the job. One to remove the huge old furnace and one to connect all the pipes to the new system. It took about 10 days. Every person that worked on it was professional, nice and worked harder than anyone that I have ever seen. Because of the size of the house and the fact that there are 3 separate zones, this was a very expensive job. However, they gave us an estimate, and the price was what they quoted. We had used them for a new air conditioning system last year and were so happy with them, that we had them do the heating as well. The job was incredibly difficult to do. Getting the old furnace out and matching the old pipes to the new ones,etc. We were very happy with the way it was done and the pleasant technicians that worked in our house. We would highly recommend them to anyone.
~ S. Berman - Allentown PA
I liked everything about their service. When I ask for an appointment, they are very courteous and punctual. They are also thorough.
~ J. Farnsworth - Macungie PA
Had no heat since the night before. I called Burkholder the next morning, and they set me up for an appointment that afternoon. They called a bit later and said they could arrive sooner so I said ok. Marc immediately found the problem, repaired it, and then gave the rest of the system a thorough check up.
~ R. Smith - Slatington PA
Very professional, on time, explained everything before starting the job. No surprises, high quality. Work done right the first time. No need for a call back.
~ M. Drake - Allentown PA
We used Burkholder's through an Angie's List "Big Deal", and we were very pleased with the service for the price we paid. We purchased an "inspection and tune up" and the technician performed every listed service that the Big Deal came with. He even spent some time after the service to discuss the HVAC system with me and answer my questions. Great experience!
~ P. Herman - Coopersburg PA
Natural gas unit performs extremely well. When a condensation leak developed around a seal, supervising technician (not an underling) returned and did the minor repair himself.
~ D. Gaskill - Coopersburg PA
All went great! The system was blown out and air filter replaced. The price was good and the service very complete. We will call them again in the later spring when we need it done again.
~ R. Moody - Easton PA
The service technician was prompt, professional and experienced. The office staff was also very accommodating when I made the appointment. I recommend Burkholder's Heating & Air Conditioning.
~ E. Carfagno - Bethlehem PA
Dan & Kevin were friendly and professional. They introduced themselves upon arrival. (Pet peeve of mine--when service people come into my home and don't bother to introduce themselves.) They confirmed the positioning of all the units before installing them. They were tidy during the whole thing and made sure I understood how to use & maintain all the equipment before they left. Great job.
~ S. Borkowski - Emmaus PA
Burkholder's put in a new A/C system including all lines and any other items needed to replace the old one. They did a great job. My A/C unit is very efficient. My electric bills were much less over the summer. I also have a maintenance agreement with them. I enjoy doing business with them.
~ A. Malley - Allentown PA
I am sending this message in response to a service call last Friday. I phoned your office at 4:15 pm to report that my heat pump was not working. Within an hour your technician was at my home and was able to repair my unit. I would like to compliment your technician named Josh who did an excellent job getting my heat back on. I was impressed with his skills and professionalism. Thank you for providing such wonderful service.
~ J. McElroy - Allentown, PA
I write for the purpose of complimenting your employees who worked on my home these last few weeks. They were initially, Dave Wieder and then Justin Zelinsky, Dave Llewellyn and Dave Smith. Every one of them were professional, courteous and competent. The work appears to be very well done but of course given the nature of the work time will test it. Nonetheless, I am sure you are pleased to have such fine people working for you.
~ R. Knauer - Allentown PA
Burkholder's employees are great! Everyone I dealt with was so nice and professional, from the person who answered the phone and scheduled my appt to the service technicians. The appt times were kept and the communication was amazing. I was told it would be between a certain time frame and each time, it was spot on. Also, I was able to get scheduled very quickly every time. Thanks Burkholder's!
~ M. DeDominicis - Macungie PA
Just wanted to let you know how satisfied I am with how your installers (Dan & Kevin) did this job. They were courteous, clean, neat and had a great work ethic. They were here on time, went straight to work and I never saw them stand around to talk or take a break, not even for lunch. They worked cleanly within the house, made little mess and cleaned up whatever dirt that was inevitable. Just thought you should know.
~ J. Lampi - Schnecksville PA