This was for a heat pump repair. As promised in my maintenance agreement, a technician came within 24 hours after my service call to diagnose the problem. We had to wait for the part to arrive from the heat pump manufacturer, but Meagan kept me informed as to the status of the part. Communication was reliable and easy. Thank you Meagan! Once the part arrived, the repair was scheduled immediately and promptly fixed. John, the repair technician, explained his work and the condition of my heat pump when he was done. I am very pleased with the professional and efficient service I received. I highly recommend Burkholder’s!