The customer service staff was great in getting me set up as a new client and getting me the earliest appointment they could. The tech called to let me know they were on their way, they arrived and were very professional, they were respectful wearing their mask while in my house and explaining everything to me that they saw and were doing. They were very informative on the routine changing of the filter and what I could do to keep everything running smoothly between maintenance. Before leaving he also suggested that I make my spring tune-up appointment so it was on the books for the spring. I highly recommend this company they are reliable and professional. But also have great customer service!